아트모아

[Mohegan INSPIRE Entertainment Resort]

인스파이어인티그레이티드리조트㈜는 프리미어 글로벌 복합 엔터테인먼트 운영 기업인 모히건(이하Mohegan)사가 100% 출자해 설립, 2023년 개장을 목표로 인천국제공항 IBC-III지역에 조성되고 있으며, 1200여개의 럭셔리 한 객실들로 이루어진5성급 호텔, 외국인 전용 카지노, 최고급 다이닝, 고급 리테일 쇼핑, 15,000석 규모의 아레나, 사계절 이용 가능한 실내 워터파크 및 컨벤션 시설 등 동북아 최대 규모의 엔터테인먼트 리조트가 될 것입니다.

-Be INSPIRED-

Inspire Entertainment Resort 공식 홈페이지: https://inspireer.com

Inspire Entertainment Resort LinkedIn Page: https://www.linkedin.com/company/inspireer

Mohegan 공식 홈페이지: https://mohegangaming.com/

Position : Operations & Customer Assistant Manager (8년 이상)

*Internal Job Grade는 상이할 수 있습니다

[HR Talk]

INPSIRE Entertainment Resort Entertainment에서 Arena의 House Operation, Customer Service와 Box Office를 담당해주실 분을 채용합니다. 대규모 극장 및 공연시설, 테마파크 등에서 전반적인 하우스 운영 및 클라이언트 서비스 및 Box Office관련 업무를 해보신 분에 한하여 지원 가능하며, 전체 경력 8년 이상 경력자 중 최소 3년 이상 관리자 급으로 근무해보신 분에 한하여 지원 가능합니다.

Position Summary:

The position will be in charge of Once a lease contract is signed with a client, he or she will manage and supervise the overall matters such as venue guidance, amenity introduction and layout, and schedule management.

Also Oversees ticketing operations for all entertainment events at the venues located within INSPIRE.

The Most important aspect is managing the house operation of our Arena. It takes judgment and responsibility for everything related to customers who visit the theater, and plays a role in completing the performance by making the atmosphere of the theater safe and best.

Primary Duties and Responsibilities

Once the contract is completed, take over the customer communication and manage the custormer from the start to the end of the event.
Responsible for the management and operation of customer related facilities in the INSPIRE Arena, such as the operations office, meeting rooms, cast waiting rooms, shower rooms, and dressing rooms.
Holds primary responsibility for managing public transportation and parking. Once a 3rd party service provider is selected, will have the authority to manage and supervise contract implementation as the principal communication agent with the vendor.
In order for the customer’s event to be completed successfully, efforts should be made to maintain a continuous relationship with the customer by identifying and cooperating with both the customer’s plans and needs.
Supervises the operation of ticketing system within the INSPIRE Resort, and acts as a communication channel, addressing technical and service issues in case of 3rd party service management.
Ticket manager work (on-site, regular ticket office operation management)
Registration and issuance of performances through communication with agencies, and response to other inquiries
All ticket results from Inspire Venue should be organized, analyzed, and reported periodically.
The on and off line TMS mechanisms installed on the Inspire Venue should be well understand and mastered, immediate on-site resolution should be made and communicate to the vendor to resolve the problem as soon as possible
Responsible for the convenience and safety of all audiences who visit Inspire Venue.
Should stay on-site from start to finish to check the customer’s movements, and if a problem occurs, should resolve it immediately.
In the case of events involving outside house ushers and security guards, accident should be prevented in advance through prior consultation with the person in charge of the outside company, and all cases that will occur at the site should be prepared by manual and training.
Responsible for the operation and management of all facilities for audience entering the INSPIRE Arena such as standing and floor seats, as well as the audience amenities including restrooms, ticket booths, lounges, photo zones, coatrooms, etc.
Design, develop and improve ways to facilitate and optimize INSPIRE visitor flow considering the entire route of movement from arrival, ticketing, arena entry, event watching, and premise exiting.
Resolve complaints from visitors attending INSPIRE entertainment events. Holds primary responsibility for various on-site ticketing issues and safety accidents, etc. and actively responds to post-event complaints and feedback to promote the competitiveness of INSPIRE facilities.
Must be able to understand diverse cultures and customs and cooperate well with others with a global perspective.
Must be able to complete assigned projects impeccably through close cooperation with and support from other functions and departments.
Minimum Education and Qualifications:

Bachelor’s degree in related major and 3+ years of supervisory experience at a sports, entertainment, theme park, theater, or multi-purpose facility
8+ years of overall relevant experience
Must be proficient in handling Microsoft Word
Must be able to draft, report and make presentations on high-quality documents on his/her own
As the job entails face-to-face contact with regular and V.I.P audiences, a neat and tidy appearance and conduct, a refined tone/manner of speaking and likable communication abilities are essential.
Excellent Korean and English written and communication skills
Although not essential, experience in the Hospitality industry advantageous
Ability to work independently; to lead, manage and develop a highly motivated team
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit
Advanced knowledge of Word, Excel and PowerPoint
Ability to handle confidential information and sensitive matters
Maintaining confidentiality within the organization and protect any information that classified as confidential.
Maintaining honesty and integrity with superior, subordinates and guests
Physical Demands and Work Environment:

Office Work Environment
Be able to sit in front of a computer screen for extended periods of time
Be able to work in a fast-paced work environment with frequent interruptions
Be able to work flexible hours, travel and frequent trips
Must be willing to work flexible to support resort operations.
Requires a valid driver’s license and passport.
Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.

[상세 직무기술서 및 지원방법]

국영문 통합 이력서(word 또는 PDF )를 LinkedIn을 통해 직접 지원

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.

2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.

3) 장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다.(입사 확정시 추후 증빙 제출)

*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *

[채용일정]

2023.6.5 ~ 채용 시 마감(서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)

[채용과정]

서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)

[채용담당자]

안종화 Talent Acquisition Manager / HR

[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]

Inspire Integrated Resort Co., Ltd.,는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체(헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.

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